Privacy Policy

Ailig Platform

Last Updated: 01.07.2025

This Privacy Policy applies exclusively to the SaaS solution “Ailig” operated by Inno7 Solutions GmbH and the related online services and portals. It explains how we collect, use, share, and protect your personal data when you interact with our SaaS solution, in compliance with applicable data protection laws including GDPR.

1. Personal Data Collection and Use

We collect and process the following categories of personal data from Users:

  1. Identification data: name, email address, company name.
  2. Credentials and authentication data: username, password, multi-factor authentication data.
  3. Usage data: logs, access times, features used, IP addresses, device and browser types.
  4. Payment and billing information: collected via Stripe or directly by us for subscription payments.

This data is used strictly to provide, operate, and improve the Service, for contract performance, and customer support.

2. Data Processors and Third-Party Services

We engage the following third-party service providers who process personal data on our behalf under strict contractual and GDPR obligations:

  1. Cloud hosting: Microsoft Azure servers located in the European Union.
  2. Email and CRM communications: Brevo (formerly Sendinblue).
  3. Payment processing: Stripe or direct payment providers as applicable.

Data transfers outside the EU are safeguarded with Standard Contractual Clauses approved by the European Commission, ensuring adequate safeguards are in place.

3. Cookies and Tracking

We use cookies and similar technologies that are essential for the operation of our service, such as those required for authentication, session management, and remembering your preferences. These cookies are necessary for the SaaS platform to function and cannot be disabled.

Where we use non-essential cookies (e.g., for analytics or marketing), we will request your consent through clear opt-in mechanisms.

4. User Rights

Users have the right to:

  1. Access, correct, or delete personal data stored in the Service.
  2. Object to or restrict processing.
  3. Data portability of data you have provided; data will be provided in commonly used, machine-readable formats such as CSV or JSON.
  4. Withdraw consent when applicable.

Requests can be submitted to: support@ailig.io

5. Data Security and Retention

We implement appropriate administrative, physical, and technical measures to protect your personal data, including encryption and access controls.

Personal data is retained only as long as necessary for legitimate business purposes, contractual performance, or legal compliance. Data associated with terminated accounts will be retained for 30 days to allow data export or recovery and then deleted permanently except where otherwise legally required.

6. Automated Decision-Making and Profiling

We do not use your personal data for automated decision-making or profiling that produces legal or similarly significant effects on you.

7. Changes to this Privacy Policy

Material changes will be communicated by email or Service notifications. Continued use of the Service after notification constitutes acceptance.

8. Contact Information

For privacy inquiries, data subject rights requests, or questions, please contact our Data Protection Officer:

Inno7 Solutions GmbH
Peter-Behrens-Platz 10
4020 Linz, Austria
Email: privacy@ailig.io