Terms of Service

1. Introduction

Welcome to Ailig (“Service”) operated by Inno7 Solutions GmbH (“Company,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access and use of our SaaS product and related services. By registering for an account, accessing, or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Service.

2. Definitions

1. Service: The cloud-based Ailig software platform including all modules, features, and related services provided by the Company.
2. User: Any individual or entity accessing or using the Service, including authorized representatives of business customers.
3. User Content: Any data, documents, information, or materials uploaded, created, or submitted by Users through the Service.
4. Subscription: The paid access plan that entitles the User to use the Service under these Terms.

3. Product Description

Ailig is a platform for AI-assisted compliance and quality management.

4. Company Information

Inno7 Solutions GmbH, incorporated under Austrian law, with its registered office at:
Peter-Behrens-Platz 10, 4020 Linz, Austria is the legal entity responsible for providing the Service.

5. User Eligibility

The Service is intended for use by business entities and their authorized representatives. By registering for or using the Service, you represent and warrant that:

1. You have the legal authority to bind your business or organization to these Terms;
2. All information provided during registration is accurate, current, and complete;
3. You will maintain the confidentiality of your account credentials and notify us immediately of any unauthorized use;
4. Your business is not subject to any sanctions, embargoes, or legal restrictions prohibiting use of the Service;
5. Any violation of these Terms by your employees or permitted users shall be deemed a violation by your business.

6. Account Creation and Management

To use the Service, you must create an account by providing accurate name and email information. You agree to keep all registration information current and are responsible for activities occurring under your account. You must notify us immediately in case of any unauthorized use.

7. Subscription and Payment

1. The Service is offered under an annual subscription model, billed yearly. Payment can be made via Stripe or direct payment methods as agreed.
2. You must cancel your subscription at least two (2) months before the end of the current billing cycle to avoid automatic renewal for an additional 12 months.
3. Subscription fees must be paid in full before your service begins and are non-refundable except as specifically described in this policy. Refunds will only be considered if our service is unavailable for a significant period. In such cases, any refund will be limited to the length of time the service was unavailable and will not exceed the pro-rated subscription fee for the most recent three (3) months of service.
4. All fees are exclusive of applicable taxes which are your responsibility.
5. We reserve the right to modify pricing with at least 30 days’ prior notice via email or Service notification.

8. User Responsibilities and Acceptable Use

You agree to use the Service only for lawful business purposes and agree not to:

1. Violate any applicable laws or regulations.
2. Engage in unauthorized access, reverse engineering, decompiling, or disassembling the Service or its components.
3. Transmit viruses, malware, or harmful code.
4. Interfere with or disrupt the integrity or performance of the Service or its infrastructure.
5. Use the Service to infringe any intellectual property rights or harass others.
6. Attempt to extract data through automated means (e.g., scraping) without prior consent.

9. User Content

1. You retain ownership of all User Content you submit.
2. By submitting User Content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, store, and display such content solely for providing, operating, maintaining, and improving the Service during the term of your Subscription. This license ends upon deletion of the User Content, except for residual copies as outlined below.
3. Upon termination of your account or Subscription, all licenses granted to us for your User Content cease, and we will delete or anonymize your data within 30 days, except where retention is required by law.
4. You may delete User Content at any time; however, some residual copies may remain due to backups or technical processes, which will be deleted in the course of regular backup cycles.
5. We do not claim ownership of your content and disclaim responsibility for User Content or its accuracy, completeness, or legality.

10. Data Privacy and Security

1. We treat your data privacy seriously and comply with applicable laws including GDPR.
2. All data is stored and processed exclusively in European data centers, ensuring data sovereignty and regulatory compliance.
3. We implement reasonable administrative, physical, and technical safeguards to protect your data, including encryption and access controls.
4. Please review our Privacy Policy available for detailed information.
5. Personal data will be retained only as long as necessary for legitimate business purposes, contractual performance, or legal compliance, consistent with our Privacy Policy.
6. In the event of a personal data breach, we will notify you without undue delay and, where required by law, within seventy-two (72) hours of becoming aware of the breach.

11. Service Availability and Maintenance

1. We aim to provide 99.9% monthly uptime availability, excluding any downtime or interruptions caused by third-party services or infrastructure providers.
2. Scheduled maintenance typically occurs on the second Sunday of each month from 19:00 to 21:00 CET and is not included in uptime calculations.
3. We will provide advance notice for other scheduled maintenance where feasible via email or Service notification.
4. We do not guarantee uninterrupted access and disclaim liability for downtime, including emergency maintenance or force majeure events.

12. Intellectual Property

1. All intellectual property rights in the Service, software, documentation, and related materials are owned by Inno7 Solutions GmbH or its licensors.
2. You are granted a limited, non-exclusive, non-transferable license to use the Service solely as permitted by these Terms.
3. No other rights or licenses are granted.

13. Third-Party Services

The Service may integrate or interface with third-party services or content. We are not responsible for the availability, operation, or content of such third-party services.

14. Termination and Suspension

1. We may suspend or terminate your account for breach of these Terms, non-payment, misuse, or legal reasons.
2. Where practicable, we will notify you of suspension or termination in advance except in cases of severe violations.
3. You may appeal terminations by contacting us at support@ailig.io.
4. Upon termination, your right to access the Service ends immediately.
5. We will retain your User Data for 30 days post-termination to allow data export or recovery. After this period, data may be deleted permanently, except for data retained for legal or compliance obligations as described in our Privacy Policy.

15. Disclaimers and Limitation of Liability

1. The Service is provided “as is” and “as available” without warranties of any kind, express or implied.
2. We disclaim implied warranties including merchantability, fitness for a particular purpose, and non-infringement.
3. We do not warrant error-free or uninterrupted service.
4. We are not liable for indirect, incidental, consequential, or punitive damages arising from your use.
5. We disclaim liability for User Content created using our software or third-party content accessed through the Service.
6. Our aggregate liability is limited to fees paid by you in the three (3) months preceding the claim.
7. Nothing in these Terms excludes or limits liability for death or personal injury caused by our negligence, fraud, or other liabilities which cannot be excluded by law.

16. Indemnification

You agree to indemnify, defend, and hold harmless Inno7 Solutions GmbH, its affiliates, officers, agents, and employees against any claims, damages, costs, or liabilities arising from:

1. Your violation of these Terms or applicable laws.
2. User Content submitted that infringes third-party rights.
3. Misuse or unauthorized use of the Service.
4. Claims relating to your actions or User Content.

We will provide notice of such claims and cooperate reasonably in your defense at your expense.

17. Governing Law and Dispute Resolution

1. These Terms are governed by the laws of Austria.
2. Any disputes shall be exclusively resolved before the Commercial Court of Linz, Austria.
3. Prior to litigation, parties agree to attempt resolution via good faith negotiations or mediation.

18. Modifications to Terms

1. We may update these Terms at any time.
2. Material changes will be communicated via email or Service notifications with at least 30 days’ notice where practicable.
3. Continued use of the Service after notice of changes constitutes acceptance of the updated Terms.

19. Miscellaneous

1. Force Majeure: We are not liable for delays or failures due to causes beyond our reasonable control.
2. Entire Agreement: These Terms, the Privacy Policy, Acceptable Use Policy, and any other legal notices comprise the full agreement between you and us.
3. Severability: If any provision is invalid or unenforceable, the remainder will remain effective.
4. Assignment: You may not assign or transfer your rights or obligations without prior written consent.
5. Waiver: Failure to enforce any right is not a waiver of that right.
6. Contact: For questions or notices, contact us at:
   
   Inno7 Solutions GmbH
   Peter-Behrens-Platz 10
   4020 Linz, Austria
   Email: support@ailig.io